Shipping/Returns

 

At CRE8 UR PL8, our main priority is ensuring your complete satisfaction. That means if something
is wrong with your order or if you're not happy with your purchase for any reason, just let us know and we'll try to make it right. If that's not possible and you decide you want to return what you've purchased, just contact us to arrange for a return. Please note that custom prints we do not issue refunds or exchange, we can not sell something made one of a kind for you to someone else.

Shipping time will vary depend on your location. Below is an estimated time of arrival. Please note that special occasions and holidays we will expedite orders by working longer hours to meet deadline, however you may have to pay additional shipping charges. Please email us first prior to ordering so we can give you an accurate delivery time.

All shipments are Edmonton, AB Canada outbound.

FREE SHIPPING in CANADA & USA is back: Only valid with Cash, debit, e-transfers and personal checks. No credit card payments allowed and there is no tracking or insurance on this free shipping option. Shipping risk is on you. Please email us your orders to

 

Shipments within Canada via Canada post expedite mail: $7.99 flat rate includes tracking & upto $100 replaceable insurance by Canada Post. Please inform us prior if you wish to have signature required for delivery as there is extra cost otherwise Carrier will leave package in community lock box if you get your mail there or in your mailbox at your address.

Edmonton or Calgary 1-2 business days.
AB 2-3 business days
BC, SK, MB 3-4 business days
ON, QU 5-7 business days
PEI, NB, NS, NFLD, NU, NWT, YK 7-10 business days
USA 7-14 business days
Europe & Asia Please contact us by email.
Shipping time frame does not including custom manufacture time.
 

Shipments within Canada via Canada post Express mail: Additional Charge of $17.00-$54.00 for air mail

Edmonton or Calgary 1 business days.
AB 2 business days
BC, SK, MB 2-3 business days
ON, QU 2-3 business days
PEI, NB, NS, NFLD, NU, NWT, YK 3-5 business days
USA 3-6 business days
Europe & Asia Please contact us by email.
 

Please note that Express/Priority Air Mail charges are extra please let us know in advance by email to get you a quote by providing total number of pieces, size of material and your postal code for an accurate shipping quote. Shipping time frame does not including custom manufacture time, however we will try to expedite your order if your willing to pay premium shipping charges by a third party company.

 

International USA & Oversea Customers please email us for shipping quote prior to purchase for some reason with our online bank we deal with we can not change the shipping price to custom each country based on weights and dimensions and charges the default regardless of shipping address which is inaccurate.

 

Tracking & Insurance on Shipping:

You now have the option to pay the added cost of shipping with tracking or ship by regular mail with no tracking or insurance.

If you require shipping express or air, please email us with this request and your postal/zip code so we can get you an accurate shipping cost options via Purolator or Canada post.

All credit card payment orders require shipment to be sent via tracking for insurance purposes and fraud prevention.

 

Returns:

Refund Policy & Returns: No refunds on all custom novelty license plates all sales are final. All custom plates are made to order and is custom made just for you. All custom plates require full payment online. At any trade/auto show we require at least 50% deposit 50% on pick up.

 

Stock items refund or exchange within 30 days as long as it is undamaged and in resale condition. That means the product is not dirty, cracked, dented, scratched or damaged. Currently there is no restocking fee on stock items, but you would be responsible to have the item returned to us at your expense.

 

Stock items Wholesale: Due to the volume and quantity ordered, these would be considered as all made to order and our policy is there is no refund. Exchange, credit or refund would be managers discretion and would be handled with each retailer on a case by case basis. For example we do not stock 50 Zimbabwe flag license plates, We do carry a minimum stock based demand to ship out quickly, but for a business or larger volume orders not in stock and return a slow moving product will not happen. This would be considered as a special order and we will inform you in writing of such cases. If you would like to know if your wholesale order you can exchange some/part or refund, please contact us in writing first so we maybe able to reply to your request. Those ordering on a frequent basis will have more leeway than those who order once or twice a year.


For prompt and accurate credit on returned merchandise follow these steps:

 

 

  1. If your order qualifies for a return noted above, please follow our instructions below.

    Contact our Customer Service Department by email at 
    to get a Return Authorization (RA) number.

  2.  

  3. Be sure to write the RA number clearly on all packages being returned. If the RA number is not clearly written on your package, the shipment will be not be accepted.

  4.  

  5. Include a short explanation of why you're returning the item and a copy of the invoice in the package so that we can properly credit your account.

  6.  

  7. All returns will be credited in the same manner you paid us; either by crediting your credit card account, by cheque or PayPal.

  8.  

  9. No credit will be issued for returns that have been altered or abused (as described above).

  10.  

  11. No freight collect or COD returns will be accepted.

  12.  

  13. Send all returns prepaid and insured for the current value of the product.

Maintenance and Care:

Cold or lukewarm water, natural air dry is recommend. Sand dirt and road debris can damage the license plates or aluminum metal aluminum, ink or colours. If you are using in this type of environment, we recommend that you purchase after market shields available at most automotive retail stores locally that will protect the plate. To remove dead bugs, with a clean paper towel, soak with cold water, apply on the aluminum for 10 minutes and wipe clean.

 

Warranty:

Due to many types of cleaning car solutions. We can not guarantee the life of our product when used. We do print and seal all license plates some chemical cleaners that maybe safe for cars strip the seal away on the aluminum plates, even power washing direct on the metal can strip the sealant or use of hot water. Its best to hand wash use cold, lukewarm water to wash aluminum purchased from us. There are after market shields you can purchase at your local automotive store that will help preserve the life of the aluminum finish.

 

 

 
2008 - 2020
CRE8 UR PL8 Novelty License Plates
Toll free in Canada & USA  1-888-92-UR-PL8 or 1-888-928-7758
 

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