Shipping/Returns

 

At CRE8 UR PL8, our main priority is ensuring your complete satisfaction. That means if something
is wrong with your order or if you're not happy with your purchase for any reason, just let us know and we'll try to make it right. If that's not possible and you decide you want to return what you've purchased, just contact us to arrange for a return.

Shipping time will vary depend on your location. Below is an estimated time of arrival. Please note that special occasions and holidays we will expedite orders by working longer hours to meet deadline, however you may have to pay additional shipping charges. Please email us first prior to ordering so we can give you an accurate delivery time.

All shipments are Edmonton, AB Canada outbound.

Shipments to via Canada post regular mail:

Edmonton or Calgary 1-2 business days.
AB 2-3 business days
BC, SK, MB 3-4 business days
ON, QU 5-7 business days
PEI, NB, NS, NFLD, NU, NWT, YK 7-10 business days
USA 7-14 business days
Europe & Asia Please contact us by email.
Shipping time frame does not including custom manufacture time.
 

Shipments to via Canada post Express mail:

Edmonton or Calgary 1 business days.
AB 2 business days
BC, SK, MB 2-3 business days
ON, QU 2-3 business days
PEI, NB, NS, NFLD, NU, NWT, YK 3-5 business days
USA 3-6 business days
Europe & Asia Please contact us by email.
Please note that Express mail charges are extra please let us know in advance by email to get you a quote.
Shipping time frame does not including custom manufacture time.

 

We take orders online by PayPal as it is secure and safe. We allow local pick up's in Sherwood Park, AB and all Novelty License Plates are shipped anywhere in Canada by Canada Post Shipping varies based on weight and volume starting at $4.95 for orders up to $34.99. Orders over $35.00 are shipped by expedited post with tracking number and comes with insurance, the cost for expedited shipping is $12.95. Theses prices are good for anywhere in Canada. Express shipping in Canada and US is $24.95

 

International Customers please email us for shipping quote prior to purchase, PO Box must be verified by PAYPAL to ship.

Return Terms & Conditions:

Refund Policy & Returns: No refunds on all custom novelty license plates all sales are final. All custom plates are made to order and is custom made just for you. All custom plates require full payment online. At any trade/auto show we require at least 50% deposit 50% on pick up.

 

Stock items refund or exchange within 30 days as long as it is undamaged and in resale condition. That means the product is not dirty, cracked, dented, scratched or damaged. Currently there is no restocking fee on stock items, but you would be responsible to have the item returned to us at your expense.

 

Stock items Wholesale: Due to the volume and quantity ordered, these would be considered as all made to order and our policy is there is no refund. Exchange, credit or refund would be managers discretion and would be handled with each retailer on a case by case basis. For example we do not stock 50 Zimbabwe flag license plates, We do care 2-4 of these in stock at all times, but for a business or order 50 of them and return a slow moving product will not happen. This would be considered as a special order. If you would like to know if your wholesale order you can exchange some/part or refund, please contact us in writing first so we maybe able to reply to your request. Those ordering on a frequent basis will have more leeway than those who order once or twice a year.


For prompt and accurate credit on returned merchandise follow these steps:

  1. Contact our Customer Service Department by email at  to get a Return Authorization (RA) number.

  2.  

  3. Be sure to write the RA number clearly on all packages being returned. If the RA number is not clearly written on your package, the shipment will be not be accepted.

  4.  

  5. Include a short explanation of why you're returning the item and a copy of the invoice in the package so that we can properly credit your account.

  6.  

  7. All returns will be credited in the same manner you paid us; either by crediting your credit card account, by cheque or PayPal.

  8.  

  9. No credit will be issued for returns that have been altered or abused (as described above).

  10.  

  11. No freight collect or COD returns will be accepted.

  12.  

  13. Send all returns prepaid and insured for the current value of the product.

 
2008 - 2017
CRE8 UR PL8 Novelty License Plates
Toll free in Canada & USA  1-888-92-UR-PL8 or 1-888-928-7758
 

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